Responsible Gaming at tk10e

At tk10e, we firmly believe that gambling should be a form of entertainment — never a means of making money or solving financial difficulties. We understand that for the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, betting on cricket or spinning slots is a fun and social activity. However, we also recognise that for a small number of people, gambling can become problematic, and we take that responsibility seriously.

tk10e provides a suite of responsible gaming tools directly within every player's account dashboard. These tools are free, easy to access, and take effect immediately or within a short period as described below. We encourage every player to familiarise themselves with these options and to use them proactively — even if you do not currently feel that your gambling is out of control. Setting limits before you play is the mark of a smart and responsible player.

Problem gambling does not always develop overnight. It can build gradually, and many people do not notice the early warning signs until the habit has become difficult to manage. The following are common indicators that gambling may have moved beyond entertainment:

• Spending more money on gambling than you originally planned or can comfortably afford.
• Chasing losses — placing more bets in an attempt to recover money that was lost.
• Neglecting work, studies, family responsibilities, or daily life activities because of time spent gambling.
• Borrowing money from friends, family, or financial services to fund gambling activity.
• Feeling restless, irritable, or anxious when trying to reduce or stop gambling.
• Hiding gambling activity from family members or lying about the amount of time or money spent.

If you recognise any of these signs in yourself or in someone you know, we strongly encourage you to use the responsible gaming tools in your tk10e account or to reach out to our support team immediately. You are not alone, and help is available.

If you answered yes to two or more of these questions, we recommend speaking with our support team right away. Our team is available around the clock and will treat your enquiry with complete confidentiality. You can also activate a cooling-off period or self-exclusion directly from your account dashboard without contacting support.

Activating any responsible gaming tool on tk10e is quick and straightforward. Follow these steps from your mobile browser:

• Log in to your tk10e account using your registered mobile number and password.
• Navigate to "My Account" and select "Responsible Gaming" from the menu.
• Choose the tool you wish to activate — deposit limit, cooling-off period, session reminder, or self-exclusion.
• Confirm your selection. The tool takes effect immediately (or within 24 hours for limit increases, subject to the cooling-off review period).

If you encounter any difficulty activating a responsible gaming tool or if you require urgent account suspension, contact our support team directly at [email protected] and we will action your request immediately, regardless of the time of day.

tk10e was built with the Bangladeshi player in mind — from the convenience of bKash and Nagad deposits to a game library that includes the cricket markets our players love. But underpinning everything we do is a commitment to making sure that every interaction with our Platform is a positive one.

We train all customer support staff to recognise and respond sensitively to players who may be experiencing gambling-related difficulties. Our support team will never pressure a player to continue gambling, will always acknowledge a responsible gaming request on the same day it is received, and will escalate urgent cases for immediate account action.

We also regularly review our game content, promotional offers, and marketing materials to ensure they do not target vulnerable individuals or encourage irresponsible play. Bonuses and promotions at tk10e are designed for recreational players who gamble within their means — and their terms are always clearly stated upfront.

• Always set a budget before you start playing, and treat it as an entertainment expense — not an investment.
• Never gamble when you are stressed, upset, emotionally distressed, or under the influence of alcohol.
• Take regular breaks. Step away from the screen every 30 to 60 minutes to clear your head.
• Accept that losses are part of the game. Do not chase losses — the odds are designed to favour the house over the long run.
• Keep gambling separate from your work, studies, and family commitments. It is an entertainment activity for your leisure time.
• Use the tk10e deposit limit feature to cap your spending before you start, not after you have already exceeded your comfortable threshold.
• Talk to someone you trust if gambling is affecting your mood, finances, or relationships. Seeking help is a sign of strength, not weakness.

To request a deposit limit, cooling-off period, or self-exclusion — or simply to talk to someone about a gambling concern — email our support team at the address above. We aim to respond to all responsible gaming requests within 1 hour, and to implement account restrictions immediately upon request. You do not need to provide a reason; your request will be actioned without delay.